SHIPPING & DELIVERY

Here you'll find a few helpful details about how your prints are prepared and shipped,
along with what to expect as they make their way to you, clearly laid out to keep the process easy and reassuring.
How long does it take to prepare my order?

Preparing your prints usually takes 2-5 business days before they're on their way. Once dispatched, delivery times vary by location, but most orders arrive within 1-2 weeks.
How are the prints packaged?

Prints are carefully rolled in a protective layer of sturdy tissue paper before being placed inside a triangular kraft (unbleached cardboard) box. All packaging materials are recyclable or reusable, and no plastic is used – a practice that is in harmony with nature and matters deeply to me.
How should I unpack my print?

Your print is sent rolled for safe travel. When unpacking, gently remove the outer packaging and unroll the print onto a clean, dry surface. To protect the surface while it settles, it's best to leave the tissue paper on top of the print and place a few clean objects (heavier books work well!) along the edges. Due to the natural stiffness of the paper, it may take a little time to relax fully – this is completely normal.

Please handle the print with utmost care, as the surface can be sensitive to scratches. Avoid sliding it across rough surfaces and handle it by the edges where possible. Once the print has settled flat, remove the tissue paper and display it as you wish.
Do you ship worldwide?

For the moment, the Print Boutique delivers to countries within the European Union, with the temporary exception of Latvia and Spain.

If you're located elsewhere and would like to place an order, please send me an email at – hello@evabronzini.com
How long will shipping take?

Shipping times vary slightly by destination, but most orders arrive within 10 business days after the prints are prepared.

A tracking link will be provided as soon as your order is on its way.

Please note that while most orders arrive within the expected timeframe, occasional delays can occur due to factors beyond my control, such as postal disruptions, strikes, or extreme weather conditions. If your order is taking longer than expected, please get in touch via Contact Form or send me an email at – hello@evabronzini.com
Will I have to pay VAT or import taxes?

VAT is applied to all prices in the Print Boutique.

There are no import taxes or customs fees when ordering from within the European Union.
Can I return my order?

Because each print is made to order, returns or exchanges for change of mind are not accepted. This follows EU consumer regulations, which exempt made-to-order items from the standard 14-day right of withdrawal.

If your print arrives damaged or incorrect, please contact me within 30 days of receiving your order by email at – hello@evabronzini.com

Please include a photo of the damage or the incorrect print so a replacement or refund can be arranged.
What if my print arrives damaged?

If your print arrives damaged or incorrect, please contact me within 30 days of receiving your order by email at – hello@evabronzini.com

Please include a photo of the damage or the incorrect print so a replacement or refund can be arranged.
What if I receive a print I didn't order?

If you receive an incorrect print, please contact me within 30 days of receiving your order by email at – hello@evabronzini.com

Please include a photo of the print that was delivered so a replacement or refund can be arranged.
How can I contact you?

Get in touch via Contact Form or send me an email at – hello@evabronzini.com