NEED TO KNOW

Here you'll find a few helpful details about ordering, shipping, and caring for your prints,
clearly laid out to make your experience easy and comfortable.
Are the prints framed?

All prints are sold unframed and printed edge-to-edge, with the image running fully to the paper's edge.
What kind of paper are the prints printed on?

Each print is produced on smooth, matte, premium quality paper sourced from Japan and chosen for its velvety texture and gentle way of holding light. The result is a refined, timeless finish that suits both modern and classic interiors.

PAPER SPECS
Thickness: 0.26 mm
Weight: 189 g/m²
Opacity: 94%
ISO brightness: 104%
What type of ink is used?

The photo prints are produced using Epson UltraChrome GS3 ink, selected for its exceptional quality and safety standards. This ink is GREENGUARD Gold certified, meaning it meets strict requirements for low chemical emissions and supports safe indoor air quality – suitable for homes, offices, and everyday living spaces. The result is a clean, enduring print with rich detail and lasting colour.
Will the print look the same as on my screen?

Because screens emit light and paper reflects it, prints may appear slightly softer or darker in real life than on the device used to place your order. This is normal for all printed artwork and part of the natural beauty of ink on paper.
What does printed to order mean?

Printed to order means that each print is created especially for you once your order is placed. Rather than keeping large amounts of stock, your artwork is prepared and shipped with great care only when a purchase is made. This approach helps reduce waste and ensures every print is produced with intention.
How long does it take to prepare my order?

Preparing your prints usually takes 2-5 business days before they're on their way. Once dispatched, delivery times vary by location, but most orders arrive within 1-2 weeks.
How are the prints packaged?

Prints are carefully rolled in a protective layer of sturdy tissue paper before being placed inside a triangular kraft (unbleached cardboard) box. All packaging materials are recyclable or reusable, and no plastic is used – a practice that is in harmony with nature and matters deeply to me.
How should I unpack my print?

Your print is sent rolled for safe travel. When unpacking, gently remove the outer packaging and unroll the print onto a clean, dry surface. To protect the surface while it settles, it's best to leave the tissue paper on top of the print and place a few clean objects (heavier books work well!) along the edges. Due to the natural stiffness of the paper, it may take a little time to relax fully – this is completely normal.

Please handle the print with utmost care, as the surface can be sensitive to scratches. Avoid sliding it across rough surfaces and handle it by the edges where possible. Once the print has settled flat, remove the tissue paper and display it as you wish.
Do you ship worldwide?

For the moment, the Print Boutique delivers to countries within the European Union, with the temporary exception of Latvia and Spain.

If you're located elsewhere and would like to place an order, please send me an email at – hello@evabronzini.com
How long will shipping take?

Shipping times vary slightly by destination, but most orders arrive within 10 business days after the prints are prepared.

A tracking link will be provided as soon as your order is on its way.

Please note that while most orders arrive within the expected timeframe, occasional delays can occur due to factors beyond my control, such as postal disruptions, strikes, or extreme weather conditions. If your order is taking longer than expected, please get in touch via Contact Form or send me an email at – hello@evabronzini.com
Will I have to pay VAT or import taxes?

VAT is applied to all prices in the Print Boutique.

There are no import taxes or customs fees when ordering from within the European Union.
Can I return my order?

Because each print is made to order, returns or exchanges for change of mind are not accepted. This follows EU consumer regulations, which exempt made-to-order items from the standard 14-day right of withdrawal.

If your print arrives damaged or incorrect, please contact me within 30 days of receiving your order by email at – hello@evabronzini.com

Please include a photo of the damage or the incorrect print so a replacement or refund can be arranged.
What if my print arrives damaged?

If your print arrives damaged or incorrect, please contact me within 30 days of receiving your order by email at – hello@evabronzini.com

Please include a photo of the damage or the incorrect print so a replacement or refund can be arranged.
What if I receive a print I didn't order?

If you receive an incorrect print, please contact me within 30 days of receiving your order by email at – hello@evabronzini.com

Please include a photo of the print that was delivered so a replacement or refund can be arranged.
Do you do wholesale?

Yes, wholesale opportunities are available on a limited basis. If you're interested in carrying selected prints, please get in touch via Contact Form or send me an email at – hello@evabronzini.com

I'll gladly discuss the details!
How can I contact you?

Get in touch via Contact Form or send me an email at – hello@evabronzini.com